Retrun & Refund Policy

Refund and Return Policy
At Starlet, we are dedicated to ensuring your satisfaction with every purchase. If, for any reason, you are not completely satisfied, our return and refund policy is designed to be straightforward and hassle-free.

1. 30-Day Satisfaction Guarantee
You have 30 days from the date of delivery to request a return or exchange. This window allows you ample time to evaluate your purchase.

2. Eligibility Criteria
To qualify for a return or exchange:

  • Condition: Items must be unused, unwashed, and in their original packaging with all tags and labels attached.
  • Proof of Purchase: A receipt or order confirmation is required to validate the return.
  • Non-Returnable Items: Certain products, such as perishable goods, personalized items, or intimate apparel, are exempt from returns due to hygiene and safety reasons. These exceptions will be clearly indicated on the product page.

3. Initiating a Return
To initiate a return:

  1. Contact Us: Reach out to our customer support team at [Insert Email Address] or [Insert Phone Number] with your order number and reason for the return.
  2. Receive Authorization: Our team will provide you with a Return Merchandise Authorization (RMA) number and detailed instructions on how to proceed.
  3. Ship the Item: Securely package the item, including all original accessories and manuals, and clearly mark the RMA number on the outside of the package. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

4. Refund Process
Once we receive and inspect your returned item:

  • Approval Notification: We will notify you of the approval or rejection of your refund.
  • Processing Time: Approved refunds will be processed within 7-10 business days and automatically applied to your original method of payment.
  • Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged, or missing parts for reasons not due to our error).

5. Exchanges
If you wish to exchange an item:

  • Initiate Exchange: Follow the same steps as initiating a return.
  • Place New Order: To ensure the desired item is in stock and reaches you promptly, we recommend placing a new order for the replacement item. Once we receive your returned item, we will process the refund as per our refund policy.

6. Damaged or Defective Items
If you receive a defective or damaged item, please contact us immediately at [Insert Email Address] or [Insert Phone Number]. We will arrange for a replacement or refund, including covering any return shipping costs.

7. Return Shipping Costs

  • Customer Responsibility: Return shipping costs are the responsibility of the customer, except in cases where the return is due to our error or a defective product.

8. Contact Information
For any questions or concerns regarding our refund and return policy, please contact us at:
Email: [Insert Email Address]